Practice Policies & Patient Information
Accessibility Statement
This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also looked to use ‘Plain English’ where possible in order to make the website text simple to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Keyboard navigation in Mac OS
For keyboard navigation to work in Mac OS an option has to be turned on:
System Preferences Keyboard Shortcuts
In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.
How accessible this website is
Although we have used our reasonable efforts to make the website accessible to all we appreciate that some parts of this website are not currently fully accessible, in particular:
- some of our downloadable documents may not fully accessible to screen reader software
- there are a limited number of keyboard navigation issues including; menu navigation and notification acknowledgement
- the site tagline styling may not be deemed to meet accessibility standards
- table layout for opening times does not use the correct grid format to be deemed fully accessible
As part of our ongoing continuous improvement exercises we are working to further improve on the accessibility aspects of the site.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please:
- email: [email protected]
- Call: 0845 124 5245
We will consider all requests and aim to get back to you within 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or identify ways that we can improve accessibility then please do call or email us to report the issue:
- email [email protected]
- call 0845 124 5245
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ”Accessibility Regulations”). If you have any concerns or issues with our site and are not happy with how we have responded to your concerns, then you may wish to contact the Equality Advisory and Support Service (EASS).
Alternatively, if you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).
Technical information about this website’s accessibility
EMIS Health are committed to making its websites accessible, in accordance with the Accessibility Regulations.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Content that is not within the scope of the Accessibility Regulations
PDFs and other documents
This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Navigation Issues
This site may contain elements that cannot be navigated through using a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).
Plans are in place to rectify these issues as soon as practicable.
Styling Issues
This site may contain elements of styling that are not deemed to be accessible. This does not meet WCAG 2.1 success criterion 1.4 (distinguishable).
Plans are in place to rectify these issues as soon as practicable.
Disproportionate burden
Google Maps – There is a limit as to how far you can magnify the embedded Google Maps on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.
Children and Young Person Privacy Notice
Please Click Here to View Our Notice
Digital Data Collection
NHS Digital has been collecting anonymised data from GP practices for research purposes for years. On 1 July a new, daily, data collection process will begin. You can find out more about this on the NHS Digital website. You may not want your identifiable patient data to be shared for purposes except for your own care. If this is the case, you can opt out by registering a Type 1 Opt-out.
If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with the surgery by 1st September 2021.
The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.
You can register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient), by downloading the form from the link below. Forms should be returned to the surgery before the deadline of September 1st 2021.
EMR Medical Notice
Please Click Here to View Our Leaflet
Fair Processing Policy
Please Click Here to View Our Policy
Medical Records
All information and data, held at this practice, both on paper or electronic, is covered under General Data Protection Regulation 2018 (GDPR). The Practice is registered with The Information Commissioner. All requests for information are dealt with Under the Access to Records Act 1988 & GDPR By the Practice manager.
Patient Privacy Notice
Please Click Here to View Our Policy
Patients Rights
All patients at this practice have a right to receive Medical treatment under the terms of the GMS Contract Clinical staff will provide a quality service within the Scope of their knowledge and expertise.
All our patients will be treated with respect and dignity. In return we expect patients to treat the staff here in the same manner
Practice Mission Statement
This practice aims to offer a quality service to all our patients. The staff team are here to help you in a polite and courteous manner. In return we expect you to treat them in the same courteous way.
Verbal/Physical Abuse
In conjunction with the Department of Health, this practice follows a Zero Tolerance Policy with regard to verbal or physical aggression.
Please note such actions may result in the partners asking the PCT to remove the patient from the list.